Problems Receiving our Emails? Whitelist Us!

What is a Whitelist?

Online email providers use filtering software to try and keep Spam out of your inbox, but often times they block email that you want to receive. In most cases you’re not even notified, and neither are we, that the email didn't get through to you.

The major online email providers have tightened their anti-Spam policies, which is good for your security. At the same time, it puts more responsibility on you to tell them whose emails you want to receive. Marking a suspected Spam email sender as “Safe” or “Not Spam” is known as “whitelisting” (the opposite of blacklisting).

How do I Whitelist Andrologix™?

All email providers have different methods for “whitelisting” email addresses. Although we can’t know (or keep up with) all of the techniques used in the ever-changing battle against Spam, at this point, it seems like most providers are considering senders already in you email Contacts/Address Book to be “Safe Senders”; though this could change without notice.

Note: To protect yourself from malicious emails, always consult your online email provider or refer to your email’s Help/Support section before making any changes to your email settings.

For the convenience of our clients, we’ve collected the following whitelisting instructions from some popular email services. Since individual online email providers can, and will, change their procedures without notice; their accuracy cannot be guaranteed. If these methods are unsuccessful or if your email service is not listed, please consult your postmaster, online email provider, or refer to your email’s Help/Support section. If your email services are hosted in-house (ex. me@myCompany.com) please contact your company's Server Administrator and ask them to add andrologix.com to their list of trusted domains. -- Thank You.

AOL | Comcast | Cox Communications | EarthLink | Gmail | GoDaddy | Yahoo | Verizon

Before you start, check your “Junk,” “Bulk” or “Spam” folder to see if our emails are there. Your Andrologix™ representative’s email address will end with “@andrologix.com” this is our email “domain.” If so, you can usually check a box next to the email message and mark the sender as “Not Junk,” “Not Spam,” or “Safe Sender”; see your email help section for your particular method. For the following examples, we’ll be using johnSmith@andrologix.com.

AOL: Add us to your safe senders list

1. Log into your AOL email
2. Click the Spam Controls link on the lower right side of your Inbox screen
3. When the Mail & Spam Controls box appears, click the Custom Sender List link
4. Choose the Allow Email From option
5. Add the email address (ex. “johnSmith@andrologix.com”) or the domain (ex. “andrologix.com”) you would like to receive mail from
6. Click Add
7. Click Save

Note: for help or more information, please visit the AOL Postmaster website at http://postmaster.info.aol.com

COMCAST: Add us to your address book

1. Sign into Webmail
2. Click Address Book
3. On the left navigation menu, click New Contact
4. Enter your representative’s name (ex. “John Smith”) and email address (ex. “johnSmith@andrologix.com”) in the appropriate fields
5. Click Save

If you have enabled Restrict Incoming Email, you may also choose to do the following:

1. Sign into Webmail
2. Select Preferences
3. Select Restrict Incoming Email (note: If Enable Email Controls is set to Yes, then you’re restricting incoming emails)
4. Select Allow email from addresses listed below
5. Enter your representative’s email address (ex. “johnSmith@andrologix.com”)
6. Click the Add button.

Cox Communications: Add us to your safe senders list

1. Log onto your webmail account
2. Click Preferences
3. Go to General Email Preferences and click Blocked Senders
4. Type your representative’s email address (ex. “johnSmith@andrologix.com”) or the domain (ex. “andrologix.com”) to add to the Exceptions list
5. Click Add
6. Click Save

If unsuccessful, you may want to email unblock.requests@cox.net and request that your representative’s email address be “unblocked”.

EarthLink: Add us to your address book

1. Open EarthLink Mailbox
2. Click on the Address Book button (on the left below your Folders)
3. When your Address Book opens, click the Add New Contact (Add) button
4. On the Add Contact screen, find the Internet Information box
5. Enter your representative’s email address (ex. “johnSmith@andrologix.com”) into the top Email box
6. Click OK/Save

GMAIL: Add us to your address book

1. Log into your Gmail account
2. Open your Contacts list by clicking on “Gmail” (with the down-arrow just to the right of it) in the top-left corner of your page
3. Choose Contacts
4. Click the New Contact button in the top-left corner
5. Enter your representative’s name (ex. “John Smith”) and email address (ex. “johnSmith@andrologix.com”) in the appropriate fields.
6. Enter any other information you wish to record
7. Any information you add will be saved automatically

GoDaddy Online Email: Add us to your address book

1. Log into your GoDaddy email account
2. From the Email tab, mouse-over Address Book and click on Add Quick Contact
3. Enter your representative’s name (ex. “John Smith”) and email address (ex. “johnSmith@andrologix.com”) in the appropriate fields.
4. Check the box next to Add as a Preferred Sender
5. Click OK

YahooMail: Add us to your Contacts

1. Log into YahooMail
2. Click Contacts on the left side navigation menu
3. Click on New Contact
4. Type your representative’s name and email address (ex. “johnSmith@andrologix.com”)
5. Enter any other information you wish to record
6. Click the Save button

Note: for help or more information, mouse over the "Gear" icon in the upper-right of your screen and select Help

Verizon: Add us to your address book

1. Log into your Email & More account and access the Address Book
2. Click Create Contact
3. Enter your representative’s nickname (ex. “John Smith”) and email address (ex. “johnSmith@andrologix.com”) in the corresponding fields.  NOTE: Every address book entry must contain at least a nickname and an email address!
4. Enter any other information you wish to record
5. Click Save

If these methods are unsuccessful or if your email service is not listed, please refer to your email’s Help section for instructions. If your email services are hosted in-house (ex. me@myCompany.com) please contact your company's Server Administrator and ask them to add andrologix.com to their list of trusted domains. -- Thank You!